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Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
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In July, we temporarily paused migrating Suppliers’ NexusConnect accounts to Paymode. We have since restarted and are excited to bring Nexus suppliers the Paymode payments and reconciliation experience.
Before the end of the year, you will get notified about switching your NexusConnect account to Paymode. For most of you, the accounts will be switched automatically, and you’ll only have to log in to Paymode and fill in some basic details. Others may have to do a bit more enrollment work. (We’ll let you know if that applies to you).
After your NexusConnect account is moved to Paymode, you will receive a notification to start using Paymode to track your payments and submit invoices (if your customer participates in that feature).
NexusConnect will be available for two weeks - with full functionality - post the notification. It will then be available for 60 days as read-only.
Yes, your company needs to be a member of Paymode to receive payments from Paymode and/or to submit invoices to your customers.
Don’t worry if you don’t know your Paymode membership status. We do, and we’ll let you know the next steps in an email.
Yes. We strongly recommend you back up and download data from NexusConnect prior to your upgrade including:
Once you have been notified that your NexusConnect account has switched to Paymode, you will have two weeks to access and transact within NexusConnect. After that, you will have read-only access to NexusConnect.
Before your account switches to Paymode, continue submitting invoices in NexusConnect.
After the switch, you will exclusively use Paymode to submit invoices to your customers. You’ll have all the same functionality for invoice submission as you did previously, but you’ll do everything in the Paymode portal.
After your account has been switched to Paymode, please review all your invoices in NexusConnect. Any invoices that have a status of “Draft” or “Returned” will need to be manually resubmitted in Paymode (if they still need to be approved/paid).
Eligible accounts will merge, and your NexusConnect customer relationships and payment preferences will appear in your Paymode account. We will notify you if your accounts are eligible.
Please contact your Paymode system administrator at your company for login credentials. If you need further assistance, please contact Paymode’s Member Services at 1-877-443-6944, M-F 8am-8pm ET.
Suppliers who accept virtual card or Premium ACH will enjoy the following benefits including:
There is no change in fees for virtual cards or Premium ACH.
Suppliers without a Premium Membership (i.e., don’t accept virtual cards or Premium ACH) will no longer receive emails with detailed remittance information. However, they can track all their payments in the easy-to-navigate Paymode portal.
Reporting capabilities are available in the portal as “view-only” for 60 days.
Paymode has a sophisticated matching system and will identify your customers who can pay you electronically through Paymode. You will be notified of any new payers within the Paymode portal where you can review and accept. You can find a list of pending relationships on the Payers tab in Paymode.
Once you’re logged in to Paymode, you’ll see interactive tutorials and helpful tool tips as you navigate through the system. You can also navigate to the dropdown in the upper right corner and click on “Customer Support” to browse through the available resources such as How To articles and FAQs.
Once you upgrade to Paymode, you should contact the Paymode Member Services team for assistance. To create a case, login to Paymode and navigate to the dropdown in the upper right corner and click on “Customer Support.”
Prior to the switch, please continue to contact Nexus's supplier support at suppliersupport@nexussystems.com
