What We Do
Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
Automate every step of your invoice-to-payment process
For Businesses
Digitize and automate AP processes with the most trusted solution for real estate
Centralize and automate all your payment creation, controls, and submissions
For Banks & Financial Institutions For Businesses
Make and receive secure digital payments conveniently through Paymode, the market leading B2B payments network trusted by over 550,000 member businesses.
Pay vendors through the largest B2B payments network to enhance working capital, prevent fraud, and reduce costs and processing time
Protect your business against fraud, get paid faster, and save time with enhanced remittance details
Boost revenue for your business and your customers with access to Paymode, our secure business payment network
Comprehensive connectivity to Swift and other domestic and global financial messaging networks
For Banks & Financial Institutions
Convert legacy financial message formats to modern message standards
Easily view analytics of financial messages with central repository
Stop payment fraud before it happens. Detect, investigate, and protect against internal and external threats
View, optimize, and forecast your cash position with all accounts connected in one solution
Own the primary customer relationship and grow business value across all business segments
Who We Serve
Join the many financial institutions and businesses that use Bottomline to pay and get paid. With solutions designed to modernize the payments landscape, we make complex business payments simple, smart, and secure.
Our Company
The support described below applies to Bottomline’s Payments & Cash Management (Enterprise & Premier) offering. Capitalized terms not defined below have the meaning given to them in the Terms.
Support.
Support Hours & Requests. Telephone support is provided between 8:00 AM ET and 8:00 PM ET, Monday through Friday, excluding Bottomline holidays. Secure, password-protected access to Bottomline’s customer support website and Knowledge Centered Services is available 24 hours a day, 7 days a week, and 365 days a year, unless otherwise set forth here. Support requests may be made by Customer via telephone, email, or Internet to Bottomline’s Help Desk. The contact information for the Help Desk can be found here based on region and type of Products and Services. Customer may report issues to Bottomline via telephone after regular business hours. All critical issues (as determined by Bottomline) reported after hours are escalated immediately to on-call personnel for commencement of a resolution. All non-critical issues (as determined by Bottomline) reported after hours are addressed the next business day.
System Requirements. Customer acknowledges and agrees that use of the Products and Services requires (i) maintenance of an Internet connection and browser on each Authorized User’s workstation with adequate bandwidth and the minimum system requirements as set forth in the Documentation; (ii) configuration of browsers to access the Products and Services’ websites, dashboards and portals; and (iii) verification that firewalls and proxy servers allow access to the Products and Services.
Criteria & Response Times. For the purposes of this section, “Defect” means a material defect in the Products and Services that prevents material conformity with the applicable Documentation. Bottomline will determine, in its reasonable discretion, the applicable severity level of any reported Defect in accordance with the descriptions set forth below. All severity 1 and 2 issues must be reported to Bottomline’s Help Desk via telephone.
Bottomline will respond to calls on a first come, first served basis. Initial calls will be responded to within one (1) business day. If applicable, updates will be provided monthly until a new product release.
