What We Do
Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
Securely and efficiently manage funds disbursements
For Businesses
Streamline the collection and management of single and recurring payments
Direct submission and processing of your UK bank payments for payables and receivables
Centralize and automate all your payment creation, controls, and submissions
Comprehensive connectivity to Swift and other domestic and global financial messaging networks
For Banks & Financial Institutions
Convert legacy financial message formats to modern message standards
Easily view analytics of financial messages with central repository
Reduce fraud and errors through digital account verification
For Banks & Financial Institutions For Businesses
Efficiently screen transactions to identify and manage sanctions risk
Stop payment fraud before it happens. Detect, investigate, and protect against internal and external threats.
View, optimize, and forecast your cash position with all accounts connected in one solution
Who We Serve
Our Company
As the UK’s leading Direct Debit provider, our comprehensive set of features will help your business collect recurring payments. With over 11,500 customers and 35 years of experience, you’re in safe hands.
Take control of your cash flow today. Set up Direct Debit mandates, payment plans, and one-off transactions to collect variable amounts, subscription payments, and fixed fees.
Once set up, advance notifications are automatically sent and payments are automatically collected on your chosen date, leaving you free to focus on your business without the fear of late payments.
Regardless of how long your business has (or hasn't) been collecting money via Direct Debit, we're here to help.
With a fully-branded Direct Debit payment form integrated within your site, the process is quick, intuitive, and keeps your customers engaged throughout.
Stay on top of routine tasks. Update payer’s bank details if you receive updates via AUDDIS and have the option to re-present failed collections.
Avoid future indemnity claims and fraudulent Direct Debits by confirming bank account details are genuine and belong to the customer.
Set up as many users as you need in our cloud-based platform.
Store and protect your customer’s confidential information.
Automatically update amended bank details, and re-present failed payments.
Automate customer notifications via email or export to print or post.
Full installation guidance, from platform set-up to training.
Check for valid bank accounts and confirm your payer is your customer.
Customers can sign up using their phone, website, or post.
Find the perfect option for your business. Starting from £50 per month.
Maximum collection values, monthly frequencies, and volumes apply. Additional charges to unpaid Direct Debits and indemnity claims handling. See Terms & Conditions for details.
For businesses that are just starting out
For businesses that have regular payers
For businesses with lots of payers or moving provider
Better Visibility and Control Over Your Cash Flow
Secure and Compliant with Industry-Leading Security
Cloud-Based Platform with Flexible Access and Ease of Use
See how established Premier League team Brentford FC used Bottomline’s Direct Debit solution in their commitment to affordable, accessible football.
Our facilities-managed Direct Debit service caters to businesses that do not have a Service User Number (SUN) or prefer not to use theirs. This outsourced service grants indirect access to Bacs, enhancing cash management capabilities, reducing costs, and improving cash flow visibility.
You don't drive a car by looking in the rearview mirror. Similarly, it's difficult to run a business without knowing what cash is coming in. Our Direct Debit solution dashboard shows you at a glance what payments are on the horizon.
We're also introducing a new service that will assess your level of failed Direct Debits and make recommendations on how to improve your first-time collection rates.
When your business decides to begin collecting payments using Direct Debits there are a number of requirements that your business needs to meet. Over time this changes, as well as the way that you need to operate within the Scheme Rules. Every year.
Whether it's Direct Debit Compliance, needing support to complete your AUDDIS Application Form or giving you insights into your liabilities under the Direct Debit scheme, we're here to support you.
A range of available options to help streamline and improve your Direct Debit management.
Advance notice is one of the protections offered by the Direct Debit Guarantee. It means that you need to notify your customer when they’ve signed a Direct Debit mandate, if payment changes are made to the account, or if the payment date changes.
If your preference is to do this by post, then we offer a service that will automatically print and post these out to your customers.
If your collections data sits within multiple systems such as a CRM platform, Membership, Billing or ERP system, then you’ll need to bring this together to produce a single collection file. We can take the hard work out of this for by introducing automation.
PTX Data Processing will monitor for new files, extract the data from multiple platforms and reformat it into a single file so that you are ready to import this into your Direct Debit Management (DDM) platform.
If your business receives a high volume of AUDDIS, ADDACS or ARRUDS reports or has multiple Service User Numbers (SUN), then you’ll know how difficult it can be to stay to maintain an accurate database of customer bank details.
If you need to distribute these reports to internal stakeholders to review then our solution, PTX Report Processing, can help to automate this process. We can monitor for new BACS reports, merge duplicate files, and distribute them to internal or external stakeholders.
I would also thank you and your team for the smooth transition to the Bottomline Direct Debit collection service. Bottomline has enabled an improved process for setting up new instructions and amending existing direct debit payment programmes.
I am happy with the overall service I received, from the onboarding process to the continuous customer care from the Client Service team. Our collection process is fully automated, we are pleased with the end-to-end managed service. I would recommend the service—it is excellent.
NSL has been working with Bottomline for the last year. The transition to them was smooth, the upload of payments to be collected is straightforward, and collections and payments have been on time, every time. We would have no hesitation in recommending Bottomline to manage DD collections.
Bottomline honoured every promise and timescale that they made, and this was instrumental in our successfully completing the acquisition on time. Furthermore, their attention to detail and the ease with which they could be contacted during the process both reassured us and ensured that there were no mistakes. We would recommend Bottomline to any business looking for a Direct Debit collection solution.
Direct Debit is provided by Bottomline Payment Services Ltd (Registered in England no: 3986072), who are authorised by the Financial Conduct Authority under the Payment Services Regulations for the provision of payment services with FCA registration number 616279 and whose registered office is at 1600 Arlington Business Park, Theale, Reading, RG7 4SA.
Bottomline’s Direct Debit service is for any business looking to automate and streamline its recurring payment collections. Businesses of any size and in any industry can start collecting Direct Debits from their customers with us.
By starting to collect Direct Debits from your customers, you can save money on card fees, avoid the hassle and cost of dealing with cash or cheques, and easily manage any late payments.
Direct Debit is perfect for businesses that want to collect regular payments from customers—like a monthly subscription or charitable donation. It’s also suited for businesses with ongoing customer relationships where regular invoicing is required.
This is the unique identifier that all businesses use to collect Direct Debit payments from their customers. This number is stored to record each transaction and is used by banks to find the business name displayed on the bank statement of the Direct Debit payer.
No, you don’t. As a Direct Debit provider, Bottomline can arrange one for you as part of our service, so you can start collecting Direct Debits from your customers immediately.
Yes, you can easily change your Direct Debit payment provider. If you want to switch to Bottomline, simply use our contact form, and our team will guide you through the process.
Yes, Bottomline Direct Debit is designed specifically for both one-off and recurring payments.
You can access the money as soon as the Direct Debits have cleared—normally three days after collection.
There is no charge for changing the number of Direct Debits your business collects from your customers.
If you have an unpaid Direct Debit from a customer, you can easily recharge it. You can also contact the customer and arrange to change the collection date if that suits them better.
Yes, of course. Depending on how many Direct Debits you wish to collect from your customers, Bottomline can arrange a SUN (Service User Number) and register it to your company, ensuring your company name will appear on your customer’s bank statements and all of your Bacs reports.
No, you don’t. As a company regulated by the Financial Conduct Authority (FCA), Bottomline Payment Services can arrange your managed Direct Debit collection service for you directly so you can start collecting Direct Debits from your customers immediately.
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