What We Do
Since 1989, Bottomline has been modernizing global business payments with connected solutions for more than 800,000 financial institutions and businesses in 92 countries.
Securely and efficiently manage funds disbursements
For Businesses
Streamline the collection and management of single and recurring payments
Direct submission and processing of your UK bank payments for payables and receivables
Centralize and automate all your payment creation, controls, and submissions
Comprehensive connectivity to Swift and other domestic and global financial messaging networks
For Banks & Financial Institutions
Convert legacy financial message formats to modern message standards
Easily view analytics of financial messages with central repository
Reduce fraud and errors through digital account verification
For Banks & Financial Institutions For Businesses
Efficiently screen transactions to identify and manage sanctions risk
Stop payment fraud before it happens. Detect, investigate, and protect against internal and external threats.
View, optimize, and forecast your cash position with all accounts connected in one solution
Who We Serve
Our Company
At the recent ‘Payment Transformation for Finance Leaders’ event, held at the British Academy of Film and Television Arts headquarters in Piccadilly, London, participants discussed the state of UK payments today and key themes for 2025. As expected in a room full of payment experts, increasing fraud risk was one of the main issues deliberated.
Other topics included:
High-profile system failures in 2024, including the CrowdStrike-related IT outage in July, which Microsoft estimated affected 8.5 million users worldwide, brought home the centrality of payments in business operations. Regulators are also focusing attention on operational resilience in important business processes – which could include payments depending on the organisation.
In a recent webinar with industry expert Richard Ransom, a live poll revealed that over a third of attendees were most worried about reputation damage and the ability to pay staff and suppliers if a payment system or process should fail. Richard shares some top tips for fraud prevention and contingency planning inside the webinar...
Account-to-Account (A2A) payments are a potentially game-changing solution for B2B transactions that overcome hurdles like fees imposed by card networks and add settlement speed to the process.
Open Banking is facilitating faster and more efficient payments through real-time rails and this synergy enhances the overall user experience and encourages businesses to embrace A2A solutions as part of broader digital transformation efforts.
Weaknesses in your payment process can have catastrophic effects if fraudsters target and exploit your business. According to UK Finance’s Annual Fraud Report, Authorised Push Payments represent about 40% of payment fraud, which itself represented 40% of all reported crime in the UK in 2023. APP losses for the four years to 2023 equated to almost £2 billion.
Colin Swain, Head of Product at Bottomline highlights that “any Corporates that are not doing Confirmation of Payee checks, are exposed to risk and potentially any losses incurred due to deliberate or accidental misdirection of funds.”
Bottomline’s Account Verification gives your business greater assurance that you’re sending payments to the intended recipient, helping to avoid making accidental, misdirected payments to the wrong account holder or to a fraudulent account.
Plusnet has relied on Bottomline for almost 20 years to ensure vital finance processes are completed efficiently. They have a robust Direct Debit system to collect 33,000 daily Direct Debits, and most recently modernised their cheque process to enable automated payouts to customers.
Mairi Macconnell, System Operations Team Leader at Plusnet explains, “Bottomline is a valued and trusted partner. I would highly recommend them to any company that needs proven and reliable payment technology, backed up by a company with a strong service ethos. The communication, transparency and overall responsiveness are unparalleled. Given the total value involved, the ability to resolve any issues before they impact on our collections is priceless.”
“We've recently updated our PTX Status Hub, where you can get real-time updates - check if the service is operational, experiencing issues, or undergoing maintenance. For further information please contact the support team via the Customer Care Portal.
The easiest way to contact us is through the Customer Care Portal.
We're always here if you need our help. Contacting us through the Customer Care Portal means you'll get assigned a ticket number and you can keep an eye on its progress at all times. Of course, we're at the end of a phone too, but you'll get access to the portal 24/7.
