Financial Services Firm Stops Fraud at its Source

A large Financial Services firm saw that online fraud, Account Takeover and Employee Fraud, were rising and the remote / hybrid workforce were causing increased security risks to their organization. Additionally, they had difficulty identifying from fraud alerts whether it was being caused by internal or external fraud. They needed a solution to investigate internal and external fraud, and more importantly to prevent fraud before it occurred.

For a financial services organization, the customer experience shift to digital channels piled more pressure on their already-strained customer support resources. Simultaneously, the time and cost of investigating suspicious incidents continue to increase. It was time for a change.