Enterprise Case Management Vendor Comparison Matrix

In 1969, Mick Jagger and Keith Richards wrote the legendary song, “You Can’t Always Get What You Want”. What started as a nod to how people at the time were looking toward extremes but mostly had to settle for what they needed, turned into a message often referenced in making decisions today.

We have often seen this sentiment exhibited by organizations that have outgrown their current systems and are looking for a more robust enterprise case management solution. This reactive approach often leads to extenuating pressure that comes from greater work volumes and increased risk exposure from a growing business. This pressure can have a direct impact to internal process flows along with an external impact to the customer-facing experience.

This is a great problem to have by the way! Ultimately, what ends up happening is that most organizations who find themselves in this scenario will gravitate towards the less expensive, “check the box” vendor.

Luckily, it’s no longer 1969 and organizations who are ready to embark on or optimize their systems, are finding a world of enterprise case management solutions that can help cover your needs for today, and your wants of tomorrow.

Whether you are beginning your search from a reactive or proactive position, the right solution you identify must have the capabilities to ensure streamlined internal processes and seamless customer experience. Evaluating various types of enterprise case management vendors is a critical step in finding the solution that is right for your organization, and not an exercise where sacrificing capabilities for cost or succumbing to the pressure of mounting volumes and exposures to risk will be driving your decisions. If you are ready to take the next step, below you will find that we have identified 12 of the most value-driving and impactful features that customers seek within an investigative use case. This comparison matrix of aggregated data from various organizations in the case management space will hopefully be helpful to you in identifying which features may be most important so that you may derive the most value from your buying journey.