Streamline end-to-end investigations with Bottomline's Enterprise Case Management
Enhanced collaboration between stakeholders by connecting all systems and data
Visibility and transparency to analyze relationships between entities under investigation
View screen of actual user behavior triggered by an alert
Consolidate alerts from disparate sources into a single case centered around a suspect
Help investigators see their to-dos with dashboards that display cases awaiting approval, open cases by severity, upcoming and overdue reminders and more. Pre-configure workflows to match organizational requirements, establish priorities, assign caseloads and help users meet deadlines. Bottomline's ECM enables collaboration and eliminates investigative rework with information from various systems centralized in one place.
Easily convert alerts from Internal Threat Management, Secure Payments, or other existing 3rd party systems into cases, pulling in all associated information automatically. Or open new cases from scratch. Users can work through every incident quickly within a single interface with tools like visual link analysis (VLA) that shows the relationships between alerts, cases, accounts, customers, and all other entities in one view.
Relieve the burdens of maintaining compliance by eliminating manual processes and checking the box on mandatory workflow steps and reporting requirements. Bottomline's ECM consolidates siloed alerting engines (e.g., disputes and complaints management) and automates SAR filing and STR validation workflows. With Record & Replay, capture vast user activity with robust audit trails within the platform. Also, get real-time screen-by-screen user activity across all business applications, including Bottomline's ECM, which can gather evidence admissible in courts of law around the globe.
Investigate alerts with all relevant case information at your fingertips
Identify unusual behavior from insiders or intruders before their high-risk activities disrupt your business.
Combat payment fraud and evolving threats in real-time with a SaaS solution that helps you stop fraud before it happens.
