The Vale of Glamorgan Council Supports Residents with Cost-of-Living Payments

The Vale of Glamorgan Council provides financial support to the most vulnerable people in society. With many people feeling the strain on household budgets due to the rising cost-of-living and high energy prices, additional funding is more important than ever.

The Council wanted eligible people to be able to claim vital payments as quickly as possible. But the usual payment processes proved time-consuming and inefficient when dealing with tens of thousands of payments directly into individual residents’ bank accounts.

Faced with the introduction of a new cost-of-living scheme, the Council set out to find a better way of making the payments – one that could be set up instantly and with minimal intervention.

See how The Vale of Glamorgan Council worked with Bottomline to rapidly deploy a payout solution to remove an operational headache and help support residents in the shortest time possible.

“By making payments directly into residents’ bank accounts they receive vital funds more quickly and the whole process has been simplified. Automation from PTX Payouts has eliminated a lot of manual effort which has had a major impact on our workload. I can’t overstate the positive effect it has had on working practices, and workload in our busy team. That’s why I would recommend PTX Payouts to anyone looking for a robust, scalable solution that can cope with any volume of payments. Bottomline has always been on hand from day one to help and guide us, and we appreciate their expert support.”

Sue Jones | Operational Manager Exchequer Services
The Vale of Glamorgan Council