In the ever-evolving landscape of the Asia-Pacific region, the transition to ISO 20022 standardisation is critical, with advanced countries such as Singapore solidifying their positions as key hubs for CBPR+ messages*. For global banking entities like RHB Singapore, this necessitated a swift upgrade of messaging infrastructure to adopt the ISO 20022 standard, ensuring they remain at the forefront of industry developments well before the go-live date and coexistence period ends.
Facing the challenge of non-ISO-enabled back-end systems, RHB Singapore sought a solution to ensure streamlined adherence to ISO standards, avoiding the complexities of a significant system overhaul. The complexity of this task was amplified by its potential impact on current infrastructure and daily operations, emphasising the need for a proactive approach to meet established deadlines.
*Swift report of ISO messages sent in the Asia-Pacific region from March 2023 – July 2023
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“We can always count on Bottomline’s subject matter experts to promptly address any issues encountered during our CBPR+ (ISO 20022) implementation. Their commitment to go the extra mile and providing valuable inputs has been invaluable to us. The knowledge and technical support provided by Bottomline have equipped RHB Singapore to stay ahead of emerging technology trends and effectively meet the requirements of the Global Payments landscape.”
Esther Lee, Head, Payment Operations
