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Recent incidents like the IT crashes caused by a CrowdStrike system update, have brought operational resilience to the forefront of many businesses. Payment resilience isn’t just a regulatory requirement but an essential element of ongoing business operations.

What happened with CrowdStrike?

CrowdStrike, a global cybersecurity company that uses AI to detect and stop cyber fraud, recently experienced significant issues during an update which caused widespread system crashes on Windows machines. While CrowdStrike quickly remediated the issue within hours, the outage impacted numerous organisations, especially those using encrypted drives.

CrowdStrike clarified that the outage was not the result of a cyberattack, but malicious actors exploited the chaos with phishing attempts targeting affected users.

This is just one example of unexpected failure of infrastructure. Even if you weren’t affected, it is worth asking if your payment process is resilient – what would it cost you if you lost payment connectivity for a period of time?