This study was commissioned by the Claims and Litigation Management Alliance (CLM) and conducted by Suite 200 Solutions.
This is the fifth Litigation Management Study commissioned by the CLM. The first was performed in 2011, followed by studies in 2015, 2019, 2020 (Defense Counsel), and this current 2023 study.
Each of these initiatives were designed to capture the “State of the Union” in the litigation management industry — exploring how litigation executives are deploying resources, thinking about law firm performance, using staff counsel operations, addressing cost and quality issues, and facing new industry challenges.
Many of the survey questions were identical to prior surveys so that then-to-now comparisons could be made. However, a significant number of questions were new for 2023, and were submitted by a Steering Committee of 45 industry leaders. These questions were designed to flush out several topical issues being faced or discussed in our community today.
Not all participants answered all questions. Some questions were inapplicable to a respondent’s own organization. In other cases, participants simply didn’t know the answer and chose to leave the question blank.
However, participation was very strong. A total of 92 executives answered all or some of the questions and the lowest participation on any single question was 89 percent of that participant pool.
