Customer Support Contact Information

Bottomline provides customers with a range of support services, including comprehensive telephone and email support, self-service portals and optional 24X7 support packages.

For Customer Assistance by Telephone:
Please contact a Global Support Center nearest you.

Category	Product	Contact Information	Hours of Operation
Corporate Payments Products and Services	PayBase® WebSeries® C-Series® Related software products/services, including WinBACS IP	North America 1.800.839.9029	Monday - Friday 8:30am - 8:30pm ET
		Europe (UK) +44 118.925.8250	Monday -Thursday 8:30am - 5:30pm GMT Friday 8:30am - 5:00pm GMT Additional support for BACS transmissions: Monday - Friday 8:30am - 10:30pm GMT

	PayMode®	North America P: 1.877.443.6944 F: 1.207.771.3925	Monday-Friday 8:00 AM - 8:00 PM ET

Invoice Automation and e-Billing Products and Services	Legal eXchange™ Visibillity™ Bottomline Business eXchange™	North America 1.888.923.9553	Monday - Friday 8:00am - 8:00pm ET


Document Process Automation Products	Create!form® product family Transform® product family, including Transform AP	North America 1.800.839.9029	Monday - Friday* 8:30am - 8:30pm ET
		Europe (UK) +44 118.925.8250	Monday - Friday* 9:00am - 5:30pm GMT
		Asia Pacific and Australia 1.300.655.515	Monday - Friday* 8:30am - 5:00pm AEDST
		New Zealand 61 3 8823 6798	Monday - Friday* 10:30am - 7:00pm New Zealand Time

	Optio® Document Output Solutions	North America 770.576.3780	Monday - Friday 8:30am - 8:30pm ET
		Europe (UK) +44 247.685.7700	Monday - Friday 8:00am-6:00pm GMT

	FormScape® Business Edition and FormScape Enterprise Edition(Covus®)	North America 1.800.839.9029	Monday - Friday 8:30am - 8:30pm ET
		Europe (UK) +44 118.925.8250	Monday - Friday 9:00am - 5:30pm GMT

Healthcare Solutions	QuickRecord® Suite	Subscription Customers 1.800.275.3199	Monday - Friday 8:30am-8:30pm ET

Custom Banking and Finance Applications	Contact your Bottomline project manager or Long-Term Support "First Call."

* If you have purchased a worldwide Create!form support contract and you require support past your local Support Center operating hours, you may call another support center in a time zone that is operational.

For Customer Self-Service, FAQ Database:
Most frequently asked questions, product updates and more are available to maintenance customers through Bottomline's self-service portals. Account name and password are required.

Customer Care Portal (including Transform, Create!form, FormScape, Optio, PayBase, WebSeries and C-Series)
Portal Training Video

For EMEA Support:

EMEA Support Overview

For Customer Assistance by Email:
Click below to submit a question or incident to one of Bottomline's Customer Support specialists. All inquiries will be responded to within 24 hours.

Category	Product	Contact Information
Corporate Payments Products and Services	PayBase® WebSeries® C-Series® Related software products/services, including WinBACS IP	North America callcenter@bottomline.com Europe (UK) emea-support@bottomline.com


	PayMode®	North America customer_service@paymode.com

Invoice Automation and e-Billing Products and Services	Legal eXchange™ Visibillity™ Bottomline Business eXchange™	North America lebsupport@bottomline.com bbexsupport@bottomline.com


Document Process Automation Products	Create!form® product family Transform® product family, including Transform AP	North America callcenter@bottomline.com
		Europe (UK) emea-support@bottomline.com
		Asia Pacific, Australia and New Zealand ap_support@bottomline.com.au

	Optio® Enterprise Document Output Solutions	North America callcenter@bottomline.com
		Europe (UK) emea-support@bottomline.com

	FormScape® Business Edition and FormScape Enterprise Edition(Covus®)	North America callcenter@bottomline.com
		Europe (UK) EMEA_FormScape_Support@bottomline.com

Healthcare Solutions	QuickRecord® Suite	North America healthcare_support@bottomline.com

Custom Banking and Finance Applications	Contact your Bottomline project manager or Long-Term Support "First Call."